Kind Caller Programme & Service Disclaimer

Last updated: 27/06/2025

Kind Caller offers non-clinical mindfulness and self-kindness programmes designed to support your emotional wellbeing. These services are intended to promote personal insight, reflection, and emotional balance, but they are not a substitute for therapy, counselling, or medical care.

Scope of Our Services

Our services, including Calm Morning Pause, First Steps, and the Calm, Clear, and Connected programmes — are designed to support participants through guided practices in mindfulness, self-kindness, and emotional awareness. These offerings are non-clinical and are not intended to replace therapy, counselling, or mental health treatment. All content is for general wellbeing purposes only.

We do not offer:

• Diagnosis or treatment of mental health or medical conditions

• Crisis intervention, counselling, or psychological therapy

• Medication advice, safety planning, or clinical risk management

If you are currently experiencing a mental health crisis or require clinical care, please contact a licensed health professional or emergency services in your area.

Voluntary Participation

Engagement in all Kind Caller programmes is voluntary and self-directed. We encourage participants to reflect on whether the content and practices are appropriate for their current circumstances. You are welcome to pause, skip, or discontinue the programme at any time.

Progression Through Programmes

Our services are designed to be explored in stages, starting with the free 3-Day Calm Morning Pause and moving through First Steps, Calm, Clear, and Connected. You are not required to complete each phase and may tailor your experience to suit your needs.

Professional Support

If you are already receiving support from a medical or mental health professional, our programmes may complement that care. However, they are not intended to replace professional help. We encourage you to share your participation in Kind Caller with your provider if appropriate.

Referral Disclaimer

Kind Caller offers non-clinical wellbeing support focused on mindfulness, reflection, and self-kindness. It is not a therapy, counselling, mental health, or crisis service, and does not provide clinical assessment, diagnosis, or treatment. Participation is voluntary and based on personal readiness. Kind Caller does not accept liability for personal decisions, wellbeing outcomes, or reliance on the material provided. If you are experiencing significant distress or require clinical or urgent mental health support, please contact a qualified health provider or local crisis service. By continuing, you confirm that you understand the nature of this service and that it is not a substitute for professional medical, psychological, or therapeutic care.

Disclaimer for Referring Others to Kind Caller

If you are referring someone to Kind Caller, please ensure the following is understood:

• Wellbeing Support, Not Therapy
  Kind Caller provides mindfulness and self-kindness programmes to support emotional wellbeing. We do not offer therapy, mental health treatment, or medical advice. If the person you are referring needs clinical care, please direct them to appropriate services.

• Voluntary Participation
  Our service is voluntary. Anyone referred should make an informed, independent decision about whether Kind Caller is right for them. It is not a substitute for professional therapy or healthcare.

• Referrals and Responsibility
  If you’re referring someone, please note that it is the referred person’s responsibility to understand and consent to our service. We recommend they read our [Terms and Conditions] and [Privacy Policy] before participating.

• Non-Liability
  Kind Caller offers non-clinical, self-guided wellbeing support. We're not a therapy or medical service, and we're not a regulated health provider under New Zealand’s Health Practitioners Competence Assurance Act 2003. We’re not responsible for personal decisions or outcomes following participation. (Don’t worry — there’s no responsibility placed on you. It’s simply about helping a person make an informed choice, and gives you the language you need if you are noting a referral in a client file.)